"...expect a certain amount of quality for a product of this price. Not only that, the persons you have working in your customer service department are unnaceptable..."
"...am a well-educated man and capable of following instructions. Only after confirming literally FIVE times that the correct parts were in place was I connected to an operator concerning refunds..."
"...in conclusion I must say that I am ultimately disappointed and you are easily THE WORST grandfather clock company I have ever had the misfortune of dealing with."
