Hello, is this Bell South's hotline? I want to report that my phone line is out of order.
OK. Please give me your landline phone number so I can call you.
My phone line does not work. You can't call me. You will have to do with this.
Sorry ma'm, but you call from a cell phone number not registered with us. We need you to give us your landline number so we can call you to verify that you're you.
YOU CAN'T CALL THE GOD DAMN LANDLINE - IT DOESN'T WORK. THAT'S WHAT I WANT YOU TO FIX!
Please calm down ma'm. This is for your own protection.
